XO FILMS TERMS AND CONDITIONS

XO.FILMS TERMS & CONDITIONS

Last updated: August 2026

By booking or hiring equipment from XO.films, you agree to these Terms & Conditions.

1. BOOKINGS & PAYMENT

  • Full payment is required to confirm your booking unless otherwise agreed by XO.films.

  • Your booking is not secured until payment has been received.

  • Hire dates, equipment and add-ons are subject to availability.

  • Any additional equipment requested after booking will be charged separately.

2. HIRE PERIOD & LATE RETURNS

  • XO.films equipment is generally hired on a weekend / 3-day, 2-night basis, unless otherwise agreed.

  • Your confirmed collection and return times will be provided with your booking.

  • Extensions must be approved by XO.films before the agreed return time.

  • Equipment returned after the agreed return date without prior approval will incur a $20 late fee per day.

  • Additional costs may apply if a late return affects another customer's booking.

3. SELF-SERVICE COLLECTION & RETURN

Unless otherwise arranged, XO.films operates as a self-service hire from our Osborne Park storage location.

  • Collection and return instructions will be provided before your hire.

  • Customers may only access the facility during their allocated collection and return period.

  • Access codes, keys and instructions must not be shared without approval.

  • Only equipment included in your confirmed booking may be removed.

  • Other XO.films equipment must not be moved, used or removed.

  • All equipment must be returned to its nominated location and packed away as instructed.

  • The storage area must be left tidy, secure and locked after access.

  • Lost keys, access devices or other storage-related items may be charged at replacement cost.

4. EQUIPMENT & CUSTOMER RESPONSIBILITY

Your booking confirmation will specify the equipment included in your hire.

Responsibility for the equipment transfers to the hirer upon collection and remains with the hirer until it has been correctly returned to XO.films.

The hirer agrees to:

  • Check the equipment at collection and promptly report any obvious missing or damaged items.

  • Use equipment only for its intended purpose and follow all instructions provided.

  • Keep equipment clean, dry, secure and protected from theft, weather and damage.

  • Not leave equipment unattended in public places or unsecured overnight.

  • Not modify, dismantle, repair or tamper with equipment.

  • Return all equipment, cords, remotes, accessories and components supplied.

The hirer remains responsible for equipment used by their guests or any other person during the hire period.

5. LOST, STOLEN, DAMAGED OR DIRTY EQUIPMENT

  • Lost, stolen, destroyed or damaged equipment may be charged at the reasonable cost of repair or replacement.

  • This includes missing remotes, cables, accessories, screen components, furniture and other items supplied with the hire.

  • Cleaning fees may apply where equipment is returned excessively dirty, wet or stained.

  • Damage or loss must be reported to XO.films as soon as possible. Please do not attempt repairs yourself.

  • XO.films may require a refundable security or damage deposit for selected bookings.

6. PROJECTORS, STREAMING & INTERNET

  • Customers are responsible for choosing and accessing their own content.

  • Streaming services may require the customer's own subscription and login.

  • Internet-dependent features require a suitable internet connection.

  • XO.films cannot guarantee streaming quality or the availability of any particular streaming platform, movie, television show, sporting event or other content.

  • Customers must log out of personal accounts before returning equipment.

  • XO.films is not responsible for third-party streaming outages, internet issues or customer account problems.

7. OUTDOOR USE & WEATHER

  • Customers are responsible for checking weather conditions and ensuring equipment can be used safely.

  • Electrical equipment must be kept dry and protected from rain, sprinklers, pools and other water.

  • Screens must be correctly assembled and secured using any pegs, weights or other equipment supplied.

  • Screens must not be used in wind or weather conditions that make their use unsafe and must not be left erected unattended.

  • Equipment must be moved undercover immediately if conditions become unsafe.

If significant weather prevents safe use of the equipment, contact XO.films as early as possible. XO.films may offer a reschedule or booking credit at its discretion and subject to availability. Weather-related change-of-mind cancellations are not automatically refundable.

8. GENERAL SAFETY

The hirer is responsible for ensuring the location and use of the equipment is safe.

Customers must:

  • Follow all XO.films and manufacturer instructions.

  • Keep electrical equipment dry and appropriately ventilated.

  • Position cords and equipment to minimise trip hazards.

  • Keep equipment away from open flames and excessive heat.

  • Supervise children and pets around equipment.

  • Not use equipment in a way that is unsafe or outside its intended purpose.

9. CANCELLATIONS & CHANGES

  • Cancellations made more than 48 hours before collection may be eligible for a refund or booking credit, less any non-refundable costs already incurred.

  • Cancellations within 48 hours may incur a fee of up to 50% of the booking value.

  • Cancellations within 24 hours of collection are non-refundable.

  • Date changes and reschedules are subject to availability.

10. PRIVATE & COMMERCIAL USE

Unless otherwise agreed, XO.films equipment is supplied for private hire.

The hirer is responsible for obtaining any licences, permissions or approvals required for their intended use. XO.films does not provide public performance, broadcasting or content licences.

Commercial events, ticketed screenings, weddings, brand activations, photography/content shoots or other business uses must be disclosed when booking.

11. DELIVERY, SETUP & SPECIAL BOOKINGS

XO.films is primarily self-service; however, delivery, setup or styling may be available by prior arrangement.

Where booked, customers must provide safe and reasonable access to the setup location. Additional charges may apply for difficult access, stairs, long carrying distances, parking costs or unusual setup requirements.

12. FOOD, ALCOHOL & THIRD-PARTY PRODUCTS

Where food, drinks or third-party products are offered or arranged:

  • Availability is subject to confirmation.

  • Alcohol may only be supplied to or consumed by persons legally permitted to do so.

  • Customers are responsible for advising of allergies or dietary requirements where applicable.

  • Third-party products or services may be subject to the provider's own terms.

  • XO.films is not responsible for the misuse or excessive consumption of alcohol.

13. LIABILITY

To the extent permitted by law, XO.films is not responsible for injury, loss or damage resulting from misuse of equipment, failure to follow instructions, unsafe setup, weather conditions or the actions of the hirer or their guests.

XO.films is not responsible for interruptions caused by internet outages, streaming services, customer devices, third-party platforms, power outages or circumstances outside our reasonable control.

The hirer accepts responsibility for the safe use, care and supervision of hired equipment while it is in their possession.

Nothing in these Terms excludes or limits any rights or guarantees that cannot legally be excluded under the Australian Consumer Law.

14. CIRCUMSTANCES OUTSIDE OUR CONTROL

XO.films is not responsible for delays or cancellations caused by circumstances reasonably outside our control, including severe weather, natural disasters, transport disruptions, power outages or facility access issues.

Where reasonably possible, we will work with customers to arrange an alternative, reschedule or credit.

15. EQUIPMENT SUBSTITUTIONS

XO.films may substitute an item with another item of similar function or quality where necessary due to damage, maintenance or availability.

If a significant change affects your booking, we will contact you as soon as reasonably possible.

16. PHOTOS & SOCIAL MEDIA

XO.films may request or capture photos or videos of setups for marketing purposes. We will respect requests not to publish content featuring identifiable customers or private property.

We'd love to see your setup — tag @Xoie.com.au.

17. CHANGES TO THESE TERMS

XO.films may update these Terms & Conditions as our equipment, services and booking processes change.

The Terms applicable to your hire are those provided or available when your booking is confirmed.

18. CONTACT

Questions, changes or issues with your hire?

XO.films
Email: hello@xofilms.com.au
Website: xofilms.com.au
Instagram: @Xoie.com.au

By completing a booking and collecting XO.films equipment, you confirm that you have read, understood and agreed to these Terms & Conditions.