XO FILMS TERMS AND CONDITIONS

XO.films Terms & Conditions 

Last updated: July 2025 

1. Welcome 

By booking with XO.films (xoie.com.au), you agree to the terms outlined below. We aim to make your experience seamless, dreamy, and drama-free. 

2. Booking & Payments 

- A 50% deposit secures your booking. 
- The remaining balance is due at least 24 hours before your event. 
- Payment is via Stripe or other accepted methods arranged during booking. 
- Cancellations within 48 hours = 50% fee. 
- Cancellations within 24 hours = no refund. 
- Some bookings may require a refundable damage deposit. This is returned in full as long as everything is returned on time, undamaged, and clean. 

3. What’s Included 

Depending on your package, your hire may include: 
- Projector (smart-enabled + rechargeable) 
- Screen (pop-up, tripod, or inflatable for larger events) 
- Floor mat + pegs + mallet 
- Fairy lights (rechargeable) 
- Insect protection (candles + repellents) 
- Blankets and cushions 
- Waterproof memory foam beanbags 
- Power source (ITECH battery if selected) 
- XO snack pack + optional drink upgrade 
- Bar menu and grazing board add-ons (if pre-ordered) 
- All packed in a durable XO Yeti container 

4. Setup & Equipment 

- DIY kits are self-setup. A Wrap-Up Guide is provided to help. 
- For the Movie Night for Two, we handle full setup + packdown. 
- Please ensure a clear, flat, safe space for setup. 
- Equipment must be returned in original condition. Damage caused by negligence may incur a fee. 
- A late return fee may apply if equipment is not returned (or ready for pickup) at the agreed time. If you need extra time, let us know early. 

5. Use Guidelines 

- For private use only, no public or commercial screenings. 
- Respect local noise regulations and your neighbours. 
- No illegal or explicit content allowed. 
- Alcohol is BYO and only permitted for guests of legal drinking age. XO.films accepts no liability for its consumption. 

6. Safety 

- Battery packs must be kept dry and away from heat or flames. 
- Projectors and cords must be kept elevated and away from wet grass or sand. 
- Use pegs and mallet to securely anchor mats, rugs, and screens in windy areas. 
- Ensure fairy lights and power cords are not tripping hazards. 
- Children and pets must be supervised at all times during the hire period. 
- Avoid placing items near fire pits, open flames, or pools. 
- Do not operate electrical gear with wet hands or near water. 
- XO.films is not liable for any injuries, damage, or incidents that occur during hire. 

7. Client Responsibility 

- Once your kit is delivered or picked up, you are responsible for all gear until it’s returned or collected. 
- Please don’t leave the equipment unattended in public spaces or overnight in your car. 
- Lost, stolen, or heavily damaged items may be charged at replacement value. 

8. Weather & Reschedules 

- If bad weather ruins your night, we offer one free reschedule within 30 days (subject to availability). 
- We don’t offer weather refunds, but we’ll work with you to find a new date that suits. 
- Force Majeure: XO.films is not liable for cancellations or delays caused by events outside our control (e.g. severe weather, illness, transport disruptions, natural disasters). We’ll do our best to reschedule fairly and in good faith. 

9. Access & Parking 

- Please ensure there is legal parking and easy access for delivery/setup. 
- Extra charges may apply for setups involving stairs, narrow spaces, long walkways, or locations without safe parking/loading zones. 

10. Custom Styling & Add-ons 

- Requests for themed styling, grazing boards, or custom setups must be confirmed at least 3 days before your event. 
- Add-ons are subject to availability and may incur extra fees. 
- We partner with Devine Cellars (drinks) and Grazing the Roof (grazing boards) to help level up your night. 

11. Marketing & Socials 

- We occasionally snap pics of our setups for socials. Let us know in writing before your event if you’d prefer not to be featured. 
- We’d love for you to tag us: @xoie.com.au 
- Use #xoiefilms for a chance to be featured! 

12. Winter Trial & Feedback Perks 

- During winter, select bookings may include: 
  - A free bottle of wine + mini cheese board 
  - 25% off in exchange for a short feedback form 
  - First access to Spring/Summer offers 

13. Changes to These Terms 

We may update these Terms from time to time. The latest version will always be available on our website or emailed to you on request. 

14. Questions or Concerns? 

Just reach out: 
📧 zoe@xoie.com.au 
🌐 xoie.com.au 
📱 WhatsApp: +61 401 636 343